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How to solve obsolete product (end of life) error when product status is ACTIVE

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Products or Goods which are sold or procured by organization. Both sales and purchase module using product effectively. We can create product by filling all information in product screen, importantly select the product status.

If Product Status is Obsolete, then product is no longer available in all modules including sales and purchase. Error Message received in sales and purchase transaction if you try to add the obsolete product is “Access to this product is unauthorized (obsolete)”

If Product is Active, it can be used in all modules, but while creating purchase order if you receive “obsolete product (end of life) ” error then follow the steps below.

STEP 1: Navigate to Purchase Order screen:

Navigate to: Purchasing > Orders > Orders. Refer Fig 1.1

Purchase Order screen
Purchase Order screen

STEP 2: Navigate to Product screen:

Navigate to: All > Common Data >Products > Product. From Left side, choose the Product example ‘BMS099’.Refer Fig 2.1

Product Screen
Product Screen

STEP 3:After changing ‘Service Life End’ to “12/17/20”, or Keep the ‘Service Life end’ field blank and save the product, then you can add the Product in Purchase order screen, Product gets added successfully without any error message.

This blog helps to understand how to rectify Obsolete Product (end of life) error in purchase order transactions.

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Greytrix caters to a wide range of Sage X3, a Sage Business Cloud Solution, offerings. Our unique GUMU™ integrations include Sage X3 for Sage CRMSalesforce.com, Dynamics 365 CRM and Magento eCommerce along with Implementation and Technical Support worldwide for Sage X3. Currently we are Sage X3 Implementation Partner in East Africa, Middle East, Australia, Asia, US, UK. We also offer best-in-class Sage X3 customization and development services, integrated applications such as POS | WMS | Payment Gateway | Shipping System | Business Intelligence | eCommerce and have developed add-ons such as Catch – Weight  and Letter of Credit and India Legislation for Sage X3 to Sage business partners, end users and Sage PSG worldwide.

Greytrix is a recognized Sage champion ISV Partner for GUMU™ Sage X3 – Sage CRM integration also listed on Sage Marketplace; GUMU™ integration for Sage X3 – Salesforce is a 5-star rated app listed on Salesforce AppExchange and GUMU™ integration for Dynamics 365 CRM – Sage ERP listed on Microsoft AppSource.

For more information on Sage X3 Integration and Services, please contact us at x3@greytrix.com, We will like to hear from you.


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